SERESA to Hold Citizens Academy
Residents can participate in the first behind-the-scenes look at how the regional dispatch authority for St. Clair Shores, Eastpointe and Roseville works.
When a resident calls 911 in St. Clair Shores, Eastpointe and Roseville, the call goes into the SERESA consolidated dispatch center for police, fire and EMS services. From the moment the call is received, a trained dispatcher goes through a process to determine the situation and which service is needed. For the first time since the service went live in Dec. 2010, resident will be able to go behind-the-scenes look at the center through a citizens academy. Participants will see everything from how a call is received to actual role playing. "When you have that (role playing) people are astonished," said Cherie Bartram, SERESA executive director. "It opens thier eyes to 911 and helps the citizens become the police and fire's eyes and ears." …
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